Eccolo Refund Policy
Our promise
If Studio or Studio Pro isn’t right for you, we’ll give your money back within 14 days. You don’t need a reason, and you won’t have to talk anyone out of anything.
14-day money-back, monthly or annual
Ask within 14 days of starting any plan (monthly or annual) and we’ll refund it in full. After 14 days of starting a monthly plan, you can cancel at any point and monthly charges will stop moving forward. You will still have access until the end of the month.
Annual charges are not refundable after 14 days. You will have access through the end of your subscription.
Plans renew on their own
Monthly plans renew each month and annual plans renew each year, so you never have to re-enter your card or set anything up again. Your 14-day refund window starts again with each annual renewal. After 14 days we don’t refund the rest of the year, but you keep full access until the year ends. If money is tight, email us and we’ll talk.
A heads-up before your year renews
We email you 30 days before your annual plan renews, with the renewal date and price. If you don’t want another year, cancel any time before that date and you keep full access until the year ends.
Cancelling
You can cancel in the app in two clicks, or email hello@eccolo.app. You keep access until the end of the period you’ve paid for.
Free trial
The 30-day trial needs no card and never turns into a charge on its own. When it ends, your dashboard becomes read-only and your data remains for 60 days.
Your work stays yours
Cancelling doesn’t delete your data for 60 days. If you want a copy of your records, export them before your plan ends: exports switch off while a studio is paused.
How long a refund takes
We start your refund the same business day. It usually reaches your card within 7 business days, and your bank has the final say.
Money between you and your clients
Your client payments are handled completely through Stripe or your chosen third-party payment provider. We take no fee on what your clients pay you. Refunds between you and your clients are managed through Stripe or that provider. This policy covers only your Studio and Studio Pro subscription.
Questions?
Write to us at hello@eccolo.app and one of us will write back.
AT A GLANCE
| Refund window, monthly or annual | 14 days from starting the plan |
|---|---|
| Monthly plan after 14 days | Cancel any time; access runs to the end of the month |
| Annual plan after 14 days | No refund; access runs to the end of the year |
| Renewal | Every plan renews on its own; cancel any time before |
| Annual renewal reminder | Email 30 days before the plan renews |
| After any plan ends | Dashboard is read-only; data kept 60 days |
| Free trial | 30 days, no card, never converts on its own; data kept 60 days after it ends |
| Refund timing | Started the same business day; usually 7 business days to reach your card |
| Prices (per month) | Studio $15, billed annually $12 · Studio Pro $24, billed annually $20 |
Last updated: November 9, 2026